Frequently asked questions
Do I need an account?+
No. You can download up to 30 images without signing up. After that, a free account gives you 5 downloads every day, and Pro removes the limit.
Can I download videos?+
Yes. Use the Video downloader (or the Videos tab after a scan). PixelPull saves video files embedded in web pages (MP4, WebM, MOV) and joins unencrypted HLS streams into one MP4. It does not download from YouTube, TikTok, Instagram, Facebook, X, Vimeo, Netflix or other platforms that don't allow it, and it can't save DRM-protected videos.
What counts as a download?+
Each time you save a ZIP or a single image counts as one download, no matter how many images are inside the ZIP (up to your plan's per-download cap). Scanning pages, previewing images and exporting URL lists are always free.
When does my daily limit reset?+
Every day at 00:00 UTC.
Why are some images missing?+
Many modern sites load images with JavaScript. Turn on “Render JavaScript” so a real browser loads the page, scrolls it and captures every image it fetches. You can also add more pages with the crawl option.
How do I get the full-size image instead of thumbnails?+
PixelPull already picks the largest srcset candidate and reads lazy-load and zoom attributes. In Filters, turn on “Collapse size variants” to keep only the biggest copy of each picture, and sort by “Largest first”.
Can I convert or resize images?+
Yes: original, JPG, PNG, WebP (and AVIF on Pro), with a quality slider, maximum width/height, background colour for transparent images and optional EXIF/GPS removal.
Can I choose file names?+
Use a pattern like {domain}-{n}-{w}x{h}. Tokens include {name}, {n}, {domain}, {w}, {h}, {type}, {kind}, {alt} and {date}. You can also organise the ZIP into folders by format, page or source and include a CSV/JSON manifest.
Are there sites it can't access?+
Pages behind a login, heavy bot protection or CAPTCHAs may not load. For safety, private and internal network addresses are always blocked.
Is it legal to download images?+
Downloading is fine for images you own, have a licence for, or that are openly licensed. Most images on the web are protected by copyright, so check the rights before reusing anything.
How do I cancel Pro?+
Dashboard → Manage / cancel. You keep Pro until the end of the period you've paid for.